Return to Cremated Remains/Refund Guarantee.  

If for any reason you are not satisfied with the solidified remains created by our service, provided you return us 100% of such solidified remains, we will return the remains to an ash-like powder and refund your purchase price.

Applicable shipping fees will be deducted from your refund. You may request a full refund at any point within 6 months  of receiving the solidified remains and including during the waiting period before you receive the Collection Kit.

To initiate a return, please reach out to our customer support