Eternal Stone Shipping Policy

1. General Information All orders are processed upon receipt. We strive to ensure that each order is handled promptly and with great care.

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2. Processing and Delivery Time Upon placing an order, Eternal Stone will dispatch the necessary packaging materials to you, which includes pre-paid postage for shipping the ashes to our facility. This packaging is sent out within 1 week of order confirmation.

Once we receive the ashes, the process of creating your stones begins. The completion and delivery of the stones will take approximately 4 to 6 weeks from the date we receive the ashes. We appreciate your patience as we craft each stone with meticulous attention to detail and care.

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3. Shipping Costs Shipping is free of charge for all orders. This includes sending the initial packaging to you and the final shipment of your stones. There are no additional shipping fees or hidden costs.

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4. Tracking Your Order Once your final product is shipped, you will receive a tracking number so you can monitor the delivery status. We ensure that every package is insured, providing extra security and peace of mind.

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5. Damaged Items in Transport If you receive your order and find that the items have been damaged during transport, please reach out to us immediately at [contact information]. We are committed to resolving any issues swiftly and to your satisfaction.

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6. Questions If you have any questions or concerns about your order, or about our shipping practices, please do not hesitate to contact us at [contact information]. We are here to assist you.